Commercial Operations Manager

Job Description and Requirements


Job Description:

1.) Develop and implement business strategies to achieve team & company objectives.
2.) Achieve the team’s sales and service short, medium and long term growth plans.
3.) Lead, educate and develop SDT Staff - Build employee ownership and teamwork.
4.) Monitor and improve the team’s customer service and operational efficiency.
5.) Identify, build and establish new business leads.
6.) Identify and build generic growth from existing customers, by cross selling, etc.
7.) Lead and facilitate forecasting and planning for annual budgeting of the SDT.
• Income overall
• Expenditure
• Manpower, equipment and facilities
8.) Ensure efficient handling of complaints and service failures.
9.) Design, implement and constantly improve work processes, standards and controls to achieve world class service standards both locally and internationally.



Skills:

1.) Customer Service and Orientation
2.) Leadership
3.) Influence and negotiation
4.) Communication Skills
5.) Planning and Organising
6.) Professional knowledge
7.) Financial Awareness
8.) Team Orientation
9.) Conflict Management



Residence Location: Dubai, United Arab Emirates