Country General Manager
Ghana-Republic of Ghana-West Africa
Job Description
Our client a reputable global travel retailer is currently seeking to recruit a Country General Manager. This position will be based in Ghana-Republic of Ghana-West Africa
Purpose
In charge of the general management and the commercial activities of the company’s shops, and accountable for the retail standards within the area to maximize profitable sales and manage local relationships
Key Accountabilities
Operations
• Participate in determining the correct sales strategy for the Business Unit
• Define all commercial criteria to be applied in the shops (Lay out, Pricing, Promotions, Category selection…) in coordination with Marketing and Category Management
• Ensure that decisions and recommendations from BU are applied in shops
• Regularly visit point of sales
• Ensure that shops are run in accordance with legal rules and technical specifications as safety regulations
• Ensure that all staff and material are present in accordance with the activities requirements
• Follow sales evolutions and analyze figures to prepare weekly and monthly activity reports
• Ensure a correct level of reporting from shops
• Guarantee the correct implementation of processes in general and especially of promotions
• Regularly control stocks situation and issue monthly shop count inventories
• Guarantee a fluid logistics organization and delivery of shops
• Implement all necessary actions to ensure that objectives are met within set budget
• Ensure the coordination with the airport authorities and other authorities
People
• Ensure that there is a positive and good work ethos in all shops. Identify and implement necessary trainings within the shops
• Review staff performance and track FTE by department
Finance
• Analyze monthly KPI’s, income statement and balance sheet, and control exchange rates
• Participate in the determination of the investment and development plan
Customer
Promote the company as a brand inside shops and ensure that a high standard of customer service is implemented
Experience Required
Essential: Retail and/or customer service experience with at least 6 years at management level
Desirable: Knowledge of the retail or consumer goods industry
Additional or Local Requirements to Standard Role
Have excellent interpersonal, communication, negotiation and planning skills
A hands-on approach to work; resourcefulness; results and customer service orientation with good numerical skills for financial analysis planning and forecasting; sharp business acumen; and ability to work
Employee Conduct
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors
Specific Requirements
Fluent English, additional languages as applicable for Country
Preferred Gender
N/A
Languages
English
Age Range
N-A
Expected Start Date
Immediate
Salary Details
Currency UAE Dirhams
Package / Month 32000 Plus other Benefits
Annual Return Air Ticket for self only, Company Accomodation
