Research Manager
Gulf International Bank - Khobar, Saudi Arabia 

Job Description
Manage the design, execution, analysis and evaluation of research
• Jointly drive the CEM model working closely with Segment and Service Quality managers
• Review of research questionnaires and methodology
• Produce written, tabular and visual materials for research reports and presentations.
• Create action plans based on research findings and coordinate with the relevant business areas
• Design and maintenance of online surveys
• Liaise and manage external research agencies.
• Create and manage database for market and competitor information
• Provide ready access to all research reports and findings
• Performance of any other duties associated with the research project, of an occasional nature, which may be assigned
• Handle and protect confidential and sensitive data with integrity.

Regulatory & Compliance
Ensure department is compliant with all regulatory and operational risk control requirements (including data protection)

Innovation
 Contribute actively to a culture of innovation leading to a market leadershp position in the ‘technophile‘ segment.

Skills
Bachelor's degree in business, marketing, finance, or technology preferred.
Over 7 years in related position within comparable industry experience both as a personal user and in work related scenarios
Experience in the Middle East Markets and specifically KSA
Good communication skills, both written and spoken to deal with the own team and internal or external stakeholders
High personal motivation, self-management, and detail-orientation
Ability to Influence, empathic skills, people oriented personality and strong work ethic
Fluent in English & Arabic (both verbal and written)
Candidate must be client service oriented, enthusiastic and positive
Demonstrated ability for excellent problem solving in an ever-changing work environment; Adaptable to change