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Jordan Valley Marriott resort & Spa Dead Sea - Jordan
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
Managing Event Logistics and Operations
•Ensures that events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy.
•Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
•Adheres to all standards, policies, and procedures.
•Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
•Manages group room blocks and meeting space for average to large-sized assigned groups.
•Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
•Uses his/her judgment to integrate current trends in event management and event design.
•Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
•Participates in customer site inspections and assists with the sales process as necessary.
•Performs other duties as assigned to meet business needs.
•Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
Ensuring and Providing Exceptional Customer Service for Property Events
•Delivers excellent customer service throughout the customer experience and encourages the same from other associates.
•Empowers associates to provide excellent customer service.
•Sets a positive example for guest relations.
•Coordinates and communicates event details both verbally and in writing to the customer and property operations.
•Makes presence known to customer at all times during this process.
•Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
•Follows up with customer post-event.
•Responds to and handles guest problems and complaints.
•Uses personal judgment and expertise to enhance the customer experience.
•Stays available to solve problems and/or suggest alternatives to previous arrangements.
•Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
•Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
•Interacts with guests to obtain feedback on product quality and service levels.
•Ensures hourly associates understand expectations and parameters for event activities.
Leading Event Management Teams
•Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
•Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
•Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
Supporting and Coordinating with the Sales and Marketing Function
•Assists in the sales process and revenue forecasting for customer groups.
•Up-sells products and services throughout the event process.
•Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
•Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.
•Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
•Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
•Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve.
Learning and Applying Personal Expertise
•Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
oEvent Planning - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.
oEvent Services - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.
•Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
oMathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
About This Company
Luxurious surroundings, majestic views, incredible sunsets - this is the Jordan Valley Marriott Resort & Spa. Relax and rejuvenate at this stunning resort tucked between the mountains and the Dead Sea near ancient, sacred sites such as Mount Nebo and the Jordan River. Our staff will pamper you and our amenities will leave you wishing to stay longer. Almost every guest room features a view of the Dead Sea, as well as comforts such as individual climate control, mini-bar and luxurious bedding. Tempting dining options include Il Terrazzo for Italian, Jo's Steakhouse (fall & winter months), Cascades BBQ (spring)and beach and pool bars for casual moments. For recreation, choose from our tennis court, 3 swimming pools with 4 whirlpools, 2 movie theaters, and beach-front terraces for curling up with a good book. At our spa, we offer invigorating treatments using natural elements of the Dead Sea. Our grand ballroom holds up to 600 reception-style and the outside terrace makes your event as memorable as our sunset