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Customer Care & Data Entry Specialist
foodonlick.com - UAE
Foodonclick.com is the biggest online food delivery portal in the GCC. With over 700 restaurants in our network, we provide a fast, convenient way for customers to order food delivered to their homes. Our service is completely free for the customer. We have exciting plans for the next year, and are searching for some top caliber people to join our team.
After receiving a big investment from a leading fund, Foodonclick.com is getting ready to grow its presence in the region. Currently we are looking for a sociable, enthusiastic customer care agent. The primary responsibilities include:
• Confirming that restaurants have received the orders that we transmit to them
• Responding to customer telephone calls and working with the sales associates and network restaurants to resolve customer issues
• Providing reports to management team regarding top customer problems, top restaurant problems, and on call center performance
• Data entry - our customer care specialists are also responsible for adding new menus into our website in both English and Arabic
We are a small team headquartered in Dubai. We are looking for someone who enjoys being part of a passionate, entrepreneurial team, and taking on responsibility outside of their normal work duties.
The ideal candidate will have the following skills & experience:
• Must be willing to work flexible hours (our call center is open from 8am to 11pm)
• 1-8 years of customer care experience, preferably as part of a consumer-oriented tech company
• Demonstrated success working in a high-growth environment and working in teams under pressure
• Self-starter and team player
• Fluency in Arabic is absolutely required
• Attention to detail is a must - our call center agents are responsible for data entry of new menus during non-peak times; we have very careful guidelines for how to present our restaurant menus
• Strong preference for candidates who can work flexible shifts
This job is posted in the following Specialties:
About This Company
Foodonclick.com is an online food ordering platform that allows users to place orders online with over 700 restaurants at no extra costs. Foodonclick.com was founded in June 2010 in Dubai by Yemeksepeti.com; six months later Foodonclick.com opened operations in Sharjah and Abu Dhabi. In late 2012 Foodonclick.com launched operations in Muscat, Oman.
The parent website, yemeksepeti.com is Turkey’s largest online food ordering site. It was established in 2000 in Istanbul, by Nevzat Aydin and his two partners bringing with it a faster and much more productive alternative to take-away services. Yemeksepeti.com is now covers 85% of the Turkish population, taking in approximately 50,000 orders per day serving more than 100,000 people daily.
The UAE and Oman provides an ideal platform for the leap of Yemeksepeti.com into a global brand due to its unique internet usage and market structure; recognizing the region’s importance due to its location, commercial relations, and market potential. Foodonclick.com aims to bring a genuine internet project to the UAE and Oman by adding value to the region’s IT sector vision.