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Kempinski Al Othman Hotel - Khobar, Saudi Arabia
Helps drive Kempinski values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. The position works with the Executive Committee and property leadership team to identify and address associate and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measure the effectiveness of training to ensure a return on investment for Kempinski and property ownership.
•Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
•Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
•Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
•Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
•Executing on a Strategy - Taking a predetermined strategy and driving the execution of that strategy.
•Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
•Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
•Attending Meetings to Improve Quality and Service - Attending meetings and communicating with executive, peers, and subordinates as an effort to improve quality of service.
•Meeting the Needs of Key Stakeholders - Understanding and meeting the needs of key stakeholders (owners, corporate, guests, etc.).
•Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.
•Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.