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Job Description and Requirements
Maersk Line is revolutionizing the way we do business. That is through the new CARE programme. CARE is about building relationships with our customers. It's about building trust that we care about their business and are willing and capable to serve them throughout all aspects of the shipment lifecycle.
Join us now to become part of this engaging journey to CARE.
You might be the CARE Business Partner we are looking for.
Maersk Line offers a competitive salary and benefit package. We offer an excellent work environment where you’re valued as part of our team. If you're dedicated and ready to work for an organization that cares about you, we have an opening for CARE Business Partner.
The role of the CARE Business Partner is to own/manage the customer experience of his/hercustomers. This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations. This requires close cooperation with the counterparts in One Team CS (GSC) who are executing the majority of the transactional tasks. Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk Line.
Who we are looking for
As a person you make an effort to understand and support customers and colleagues with issues and problems they may be faced with. You listen for the opinions of others and act in a diplomatic manner which enables you to relate and build constructive relationships. Customers and colleagues therefore see you as trusted partner whom they can rely on for advice and help. You deliberately seek to understand how to navigate within the organization and when faced with problems, you look beyond the obvious and work thoroughly to identify the most appropriate solution. You actively seek to understand and learn from your experiences and you are able to immediately apply the knowledge you have gained. The decisions you make are based on analysis and application of experience and you provide your partners and colleagues with the information they need in order to succeed. The communication style is therefore adapted every time in order to match the needs of the customer.
The ideal candidate preferably has at least one year commercial experience in Maersk Line, preferably in customer service or he/she have work experience in the shipping industry and/or in customer service environment. The candidate should have a bachelor's degree in any business related courses.
NOTE: ONCE YOU APPLIED ON THIS JOB AD YOU WILL BE REDIRECTED TO THE OUR ADVERTISEMENT FROM THE MAERSK CAREER SITE. PLEASE CLICK “APPLY” ON TOP AND FOLLOW THE REGISTRATION PROCESS. ALTERNATELY, YOU CAN VISIT WWW.MAERSK.COM/CAREER AND SEARCH FOR THE SAME JOB. THANK YOU FOR YOUR COOPERATION.