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The Call Center Agent is responsible of answering incoming calls from clients to take instructions, giving answers for inquiries and questions, control complaints, troubleshooting problems and providing information.
•Responding, and serving all bank clients’ enquiries and prospects either by phone or e-mail.
•Handling all client complaints in a timely manner at the highest quality standards.
•Providing information on all Bank Products to existing & potential clients.
•Selling bank products and services, and generate quality service opportunities
•Resolving customer complaints, either directly or conjointly with the other concerned departments
•Maintaining high call quality standards when contacting with customers
•Executing client instructions as per bank P&P’s
•Following needs based selling, rather than targets driven sales approach.
•Bachelor’s Degree Holder.
•1 year of experience in call center environment or banking.
•Excellent communication skills.
•Excellent listening Skills.
•Good knowledge with Excel, Word applications.