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•Handle incoming calls with the objective of fostering the value of maintaining multiple relationships with American Express from time to time.
•Provide optimum Customer Service Card members by promptly and accurately responding to their questions on complex multiple inquiries especially when it comes to travel arrangements.
•Evaluate account status at point of contact by analyzing information and recommending solutions to resolve the Card member’s issues.
•Perform problem resolution to ensure that customer and business expectations are met within the concept of “First Contact Resolution”
•Diploma or Bachelor’s Degree in Travel and Tourism / Hotel Management or any related field
•1-3 years of experience in Customer Service
•Excellent command of English is a Must
•Excellent Communication Skills