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Job Description and Requirements
•Personally and frequently verifies that guests in his operation are receiving the best possible service available.
•Schedules himself to be on the front during peak operation hours, checking on standards of services, and cleanliness.
•Greeting and assist in the check in of guests and escorts VIP guest to the room.
•To be demanding and critical to service standards as well as hygiene standards.
•To constantly strive to please all guest that he may come into contact with.
•Is responsible that employees project professionalism and are well trained and provide friendly and efficient service.
•Ensure a speedy telephone and message service at all times.
•Maintains an atmosphere of tranquility at the Front Desk, never giving the impression that there is a problem.
5 to 6 years of experience