Al-Futtaim Automotive is regarded as a pioneer in the lower Gulf region's automotive industry and encompasses every aspect of the automotive business, from passenger and commercial vehicles and construction equipment, sales and service to used car sales, rental and leasing. A comprehensive network of showrooms, service and sale centres cover the UAE and Gulf region providing customers with convenience, choice and the highest standards of after-sales service.
Trading Enterprises (TE), a division of the Al-Futtaim Group and was established in 1971. TE is the exclusive distributor of Volvo, Chrysler, Dodge and Ram products in the UAE. In addition, it is the distributor of Jeep in Dubai and the Northern Emirates. Across its sales, service and parts operations, Trading Enterprises continues to grow as the business expands every year.
We are looking to recruit a Customer Service Officer to work in Dubai. Your role will include the following:
Handling all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
Providing excellent customer service as per company policy and procedures
Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
Logging calls (including time, date and caller details)
Maintaining an up to date knowledge of personnel and procedures
Dealing with 'drop in' customers as quickly and proficiently as possible, by coordinating with employees and customers
Presenting the face of the company and brand to the customer
Ensure that the customer receives the World's warmest welcome at the first point of contact with us.
Be an integral part of the team that creates the highest levels of customer engagement
The ideal candidate will have the following experience/skills:
Strong English communication skills
1-2 years experience of previous Reception duties or customer service
Excellent telephone manners
Proactive, hardworking, motivated approach
An understanding of IT systems would be advantageous
Arabic is a must.
Female candidates are preferred.
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.