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IT Helpdesk Administrator/ IT Support- Large multinational company
Ps: Must be available immediately
Multinational Company looking for IT Helpdesk Administrator/ IT support to support 300 plus users for large multinational financial group based in Dubai
Role and Responsibilities:
• Provide support to all internal users of the company
• Establish and maintain good working relationships with key internal customers and ensure they receive expert help and advice they need in relations to all systems
• Establish good relationship with peers and senior colleagues in IT as well as other departments.
• Escalate complex technical issues to the L2 IT Infrastructure
• Team and ensure that the customer issue is being resolved within the expected timeline.
• Identify the root cause of a specific IT related issue, and take action personally or liaising with peers or 3rd party suppliers in order to implement corrective actions immediately.
• Ensure compliance with Group IT systems/architecture & Security standards, governance and controls.
• Ensure IT Security policies and procedures are adhered to at all times, while providing services and support to users – escalate to Manager and/or Security Officer as required.
• Identify and escalate situations requiring urgent attention to line manager.
• Stay current with system information, changes and updates.
• Conscientious participation and personal input to promote a constructive culture in the work place, including team work and positive outlook
• Experience in ITIL based Service Delivery role within a corporate environment.
• Excellent technical knowledge of PCs, laptops, printers, scanners, telephone & communication systems, etc.
• Excellent technical knowledge of MS Windows, MS Office, Client Software & Applications etc.
• Customer focused – ability to think in perspective of a customer, in solving IT related issues.
• Take ownership of the assigned jobs and set priorities for service requests.
• Experience in setting up user profiles, Lotus Notes, Avaya IPT, etc