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Date Posted: 2014/08/18 14:04:05
Expiry Date : 2014/10/17
Ref. JB3101262
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Cupola Teleservices

Service Desk/IT Help Desk Engineers
Cupola Teleservices

• Ability to troubleshoot and identify problems. If application is down, able to troubleshoot whether client device, network or application issue.
• Ability to solve simple Client problems over the phone
• Forward calls to the correct vendor for L2 support according to the call flow instructions
• 2 days off
• Availability-Immediate

Skills

• Excellent IT Admin skills and knowledge
• Excellent communication skills in English/Arabic (Arabic is mandatory)
• Technical knowledge on Servers, Storage units, Networking and Wireless products, MS Windows OS, end-user devices
• 24/7 - Availability

Company Profile

We are a well-reputed contact centre based in Dubai Outsource Zone, having started operations in 1999. In our present orientation we provide a wide gamut of customer solutions ranging from voice based to back-office business process outsourcing services. We deliver industry-benchmarked services through a combination of experienced management, skilled and certified staff and leading edge technology. Our telephony and data systems are the best of breed from industry leaders and we focus on delivering innovative and cost saving CRM solutions that best fit our client’s current business plans and future development strategies.

Job Details

  • Job Location: Dubai, UAE
  • Company Industry: Customer Service
  • Company Type: Employer (Private Sector)
  • Job Role: Administration
  • Employment Status: Full time
  • Employment Type: Employee
  • Number of Vacancies: 1

Preferred Candidate

  • Career Level: Mid Career
  • Residence Location: United Arab Emirates

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