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Ref. JB3027210

Anantara Dubai The Palm Resort & Spa

Restaurant Hostess
Anantara Dubai The Palm Resort & Spa

All members of the Food & Beverage Department are responsible for ensuring that visitors to the hotel are delighted by the quality, creativity and variety of our food and beverage offerings. Within that, the Hostess is one of the most important positions for influencing guest satisfaction. It is crucial that they extend service in a professional, friendly, courteous, efficient and timely fashion.

At Anantara, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

Within this, the key responsibilities for this position are:
•To work as a team with colleagues, to ensure timely service and a smooth running operation.
•To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
•To perform every guest interaction in a friendly and welcoming manner
•To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
•To be completely familiar with the services offered in the restaurant and throughout the hotel.
•To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.
•To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
•To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
•To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers, but try to take care of the problem at once.
•Pitch in and help in service whenever the need arises
•Work with the Cashier and relieve Cashiers on break

Skills

To serve the needs of the business, our guests and our colleagues by acting as the ambassador of the restaurant, interacting with guests both on the telephone and in person.

All members of the Food & Beverage Department are responsible for ensuring that visitors to the hotel are delighted by the quality, creativity and variety of our food and beverage offerings. Within that, the Host/Hostess is one of the most important positions for influencing guest satisfaction. It is crucial that they extend service in a professional, friendly, courteous, efficient and timely fashion.

At Anantara, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

Job Details

  • Job Location: Dubai, UAE
  • Company Industry: Hospitality/Tourism/Travel
  • Company Type: Employer (Private Sector)
  • Job Role: Other
  • Number of Vacancies: 1

Preferred Candidate

  • Career Level: Mid Career

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