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Ref. JB3039321

Criollo Chocolate Cafe

Operations Manager
Criollo Chocolate Cafe

Strategic and operation planning
-Development and growth of branches
-Supervise the operations of all the branches
-Manage the overall business performance of the café services
-Work with kitchen management to make menu changes
-Maintain, develop and improve café service standards

Staff management
-Assist in the process of hiring new managers and key people
with HR department
-Assist the HR department in setting up the yearly training plan
-Recruit, train, and manage performance of personnel
-Provide effective leadership through consistent management and encouragement of colleagues
-Manage staffing in order to have the best production and customer service while keeping human resources costs at optimal levels
-Make sure all staff follow Criollo Chocolate Café standard policies and procedures at all times

Financial management
-Prepare semi-annually analysis on Criollo Chocolate Café performance versus Criollo Chocolate Café target markets
-Set and monitor departmental budgets on a monthly basis
-Control cost and optimize available resources and set corrective action plan if needed
-Ensure cost targets are met in terms of cost of Food and Beverage, manpower and other operational cost
-Monitor Back of House and Front of House fixed and variable costs and implement corrective measures when needed

Sales and Marketing
-Identify available sources of business and establish priority marketing opportunities
-Develop the “Brand Personality” of Criollo Chocolate Café in line with global positioning, market requirements, competitive factors and customer demands
-Conduct comparisons of competitors rates on a regular basis
-Prepare the yearly Sales and Marketing plan, and set the departmental budget
-Ensure that all brand communications deliver a clear understanding of the values of Criollo Chocolate Café to business partners and customers
-Manage all advertising contract arrangements with publishers

Internal communication
-Liaise with General Manager on all operation issues as required
-Make recommendations to improve the business
-Assist head of departments in the process of evaluations and appraisal performances on a timely manner
-Liaise with the different outlets’ floor managers on all operation issues as required

Skills

-Solid background in the hospitality and or retail field
-Ability to assure good communication within his team
-Ability to set schedules and assign duties
-Attentive to details
-Excellent analytical and decision-making skills
-Excellent customer service skills
-Excellent interpersonal communication skills
-Excellent management and leadership skills
-Good team motivation skills
-Knowledge of HACCP standards
-Self-starter with high personal standards and a high code of ethics
-Very good command of English and Arabic (both oral and written)

Company Profile

Criollo Chocolate Cafe is the destination for chocolate lovers. Criollo provides a selection of signature treats developed and served to provide an exceptional experience. The company was founded in 2010 and have multiple outlets and unique menu. The strategic plan is to have higher customer reach by opening up more outlets and expanding our customer base.

Job Details

  • Job Location: Jeddah , Saudi Arabia
  • Company Industry: Catering/Food Services/Restaurants; Hospitality/Tourism/Travel
  • Company Type: Employer (Private Sector)
  • Job Role: Management
  • Joining Date: 2014-06-01
  • Employment Status: Full time
  • Employment Type: Employee
  • Manages Others: Yes
  • Number of Vacancies: 1

Preferred Candidate

  • Career Level: Mid Career
  • Years of Experience: Min: 3
  • Residence Location: Saudi Arabia
  • Gender: Male
  • Degree: Bachelor's degree / higher diploma

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