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Customer Services Representative
Qatar District Cooling Company
Draft contracts/Individual Service Agreement (ICSA’s) and reports as requested. Maintain customer databases and keep customer logs updated. Participate in solving customer related issues and/or problems and ensure all records, complaints, contracts and databases are logged and maintained in accordance to Qatar Cool standards.
Prepare sheets and documents associated with the generation of contractual packages such as the Master Sheet, Summary Sheet, Tower Owner Confirmation Letters, Follow Up Sheets and Billing Sheets.
Maintain customer information within the customer database/log and capture all information from therein and ensure correct information is included in letters, contracts and ICSA’s.
Prepare reports on all activities of the Customer Services Department as requested by the Supervisor
Meet with customers face to face to advice on the contracts/ICSA.
Respond to customer queries via visit, telephone, email or letters.
Participate in the process of signing the ICSA’s between Qatar Cool, Developer and Customer and deal with any issues/problems/queries as and when needed. Follow up with customers via telephone, mail and other methods to inform of contractual package readiness and ICSA signing requirements.
Follow up with customers about the status of the ICSA and ensure customer receives signs and returns in a timely fashion.
May coordinate with the Billing Department for fees related to Contracts/ICSA’s.
May provide information as required to complete Owners Units Sheet, including but not limited to, verifying load of each unit, receiving and entering meter serial numbers from O&S, entering Owner information from Master Sheet etc.
Generate clearance certificates as and when requested and forward to the Customer Services Manager for endorsement.
Participate in the orientation of new team members.
Comply with all policies and procedures of department, including safety regulations and procedures.
Bachelors Degree or Diploma
Professional certification from relevant institutions will be an added advantage
Minimum 2 year of relevant experience
Customer Relationship background within a similar background
Eye for detail
Knowledgeable about MS Office and related software
At Qatar Cool we believe in providing the best of both worlds. We believe that tradition can work with technology and that abundant cooling doesn't have to abuse the environment. With that in mind, we spare no effort to serve our customers with environmentally friendly cooling solutions.
Our business approach is to treat our customers and business providers as partners, where we, not only have their best interests at heart, but also the best interests of the community we serve.
We’re always on the lookout for new technologies that can improve our processes and add value to our stakeholders as we incorporate values such as pro-activeness and commitment in our daily jobs.
Our health, safety and environment initiatives are integral to the way we do business and our Quality, Environment, Health & Safety Department (QEHS) is committed to its “safety first, last, and always” motto, where it spares no effort to strictly enforce the health and safety policies companywide. Our fundamental belief is that all injuries can be avoided so we always aim for zero injuries and we take the precautionary measures to achieve this.
We value our customers above all else. The success of our operations heavily relies on our interaction with our customers so we have incorporated “customer focus” in our company DNA and put in place a variety of measures to obtain regular feedback from our customers.
Our commitment to providing an environmentally friendly service is also in line with the environmental aspect of the Qatar National Vision 2030.
- Job Location: Doha, Qatar
- Company Industry: Utilities
- Company Type: Employer (Private Sector)
- Job Role: Customer Service
- Employment Status: Full time
- Employment Type: Employee
- Manages Others: No
- Number of Vacancies: 1
- Career Level: Entry Level
- Years of Experience: Min: 2 Max: 5
- Degree: Diploma