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Customer Services Representative
Qatar District Cooling Company
Draft contracts/Individual Service Agreement (ICSA’s) and reports as requested. Maintain customer databases and keep customer logs updated. Participate in solving customer related issues and/or problems and ensure all records, complaints, contracts and databases are logged and maintained in accordance to Qatar Cool standards.
Prepare sheets and documents associated with the generation of contractual packages such as the Master Sheet, Summary Sheet, Tower Owner Confirmation Letters, Follow Up Sheets and Billing Sheets.
Maintain customer information within the customer database/log and capture all information from therein and ensure correct information is included in letters, contracts and ICSA’s.
Prepare reports on all activities of the Customer Services Department as requested by the Supervisor
Meet with customers face to face to advice on the contracts/ICSA.
Respond to customer queries via visit, telephone, email or letters.
Participate in the process of signing the ICSA’s between Qatar Cool, Developer and Customer and deal with any issues/problems/queries as and when needed. Follow up with customers via telephone, mail and other methods to inform of contractual package readiness and ICSA signing requirements.
Follow up with customers about the status of the ICSA and ensure customer receives signs and returns in a timely fashion.
May coordinate with the Billing Department for fees related to Contracts/ICSA’s.
May provide information as required to complete Owners Units Sheet, including but not limited to, verifying load of each unit, receiving and entering meter serial numbers from O&S, entering Owner information from Master Sheet etc.
Generate clearance certificates as and when requested and forward to the Customer Services Manager for endorsement.
Participate in the orientation of new team members.
Comply with all policies and procedures of department, including safety regulations and procedures.
Bachelors Degree or Diploma
Professional certification from relevant institutions will be an added advantage
Minimum 2 year of relevant experience
Customer Relationship background within a similar background
Eye for detail
Knowledgeable about MS Office and related software
Qatar District Cooling Company, known as Qatar Cool, is a private sector joint venture company owned 51% by United Development Company (UDC), 44% by National District Cooling Company (Tabreed) and 5% by other private Qatari investors. Qatar Cool’s aim is to provide efficient district cooling solutions and services for commercial and residential projects in Qatar. Their district cooling operations in the West Bay area of Doha - consisting of two plants covering 10 square kilometres - is currently supplying over 67,000 refrigerating tons of cooling, serving more than 45 towers used for residential, commercial and recreational purposes. The capacity of both plants is enough to supply about two million square meters of air conditioned area. Qatar Cool is also commissioned to provide district cooling for the Pearl Qatar. District Cooling is an important feature in the Pearl's advanced infrastructure. It will be available through the island with a requirement of 130,000 tons of refrigeration when fully occupied. To supply this demand, construction of Qatar Cool district cooling on the island has already begun and will be operational in phases.
- Job Location: Doha, Qatar
- Company Industry: Utilities
- Company Type: Employer (Private Sector)
- Job Role: Customer Service
- Joining Date: 2014-02-23
- Employment Status: Full time
- Employment Type: Employee
- Manages Others: No
- Number of Vacancies: 1
- Career Level: Entry Level
- Years of Experience: Min: 2 Max: 5
- Residence Location: Qatar
- Degree: Certification / diploma