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Ref. JB3063668

Zaatar W Zeit

Call Center Manager
Zaatar W Zeit

Role Summary:
Responsible for managing and monitoring the performance of the call center’s daily operations and team, while coordinating with concerned departments to ensure customer satisfaction.


Educational Requirements
High school diploma, technical school, college degree or ongoing studies.
Hospitality degree is a plus.

Knowledge, Technical Skills and Experience:
-Two to Three years of experience in a managerial position (Call Center or Customer Service Department)
-Arabic, English and French knowledge..
-Knowledge of telephone and computer equipment, Avaya system knowledge is a plus.

Skills

Knowledge of telephone and computer equipment, Avaya system knowledge is a plus

Company Profile

Just the way you like it!

Remember when getting a manousheh meant waking up early to catch the first batch, fresh from your local bakery? True, it was a great reason to get out of bed but we always thought manousheh could be much more than a morning treat. Sure, it's a perfect way to start your day but it's a great way to continue it and end it too.

And so, Zaatar w Zeit was born. Our first branch opened in Sodeco in May 1999 and suddenly, hot, fresh manousheh was available whenever you got the urge. We made sweet and savoury, healthy and stuffed-to-bursting wraps.

But we didn't stop there. Not only did we make completely new products in new flavours and new combinations but we took what we learned and applied it to re-imagining other Lebanese culinary classics too.

Fast forward a decade or so and we're pleased to say that ZWZ has become a new way to eat. We give you tradition but with a twist and it seems that's how you like it because now you can eat the ZWZ way all over the country and in Dubai, Abu Dhabi, Amman, Doha, Kuwait and soon in many places too!

Job Details

  • Job Location: Beirut, Lebanon
  • Company Industry: FMCG; Retail/Wholesale
  • Company Type: Employer (Private Sector)
  • Job Role: Customer Service
  • Employment Status: Full time
  • Employment Type: Employee
  • Manages Others: Yes
  • Number of Vacancies: 1

Preferred Candidate

  • Career Level: Management
  • Years of Experience: Min: 2 Max: 3
  • Residence Location: Lebanon
  • Nationality: Lebanon
  • Degree: Bachelor's degree / higher diploma

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