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Date Posted: 2014/08/20 08:18:00
Expiry Date : 2014/10/19
Ref. JB3101943
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CALL CENTER AGENT – ARABIC SPEAKER
Confidential Company

Main Job Tasks and Responsibilities:
• answer Arabic Language incoming calls and take home delivery orders
• answer English Language incoming calls during down time
• handle customer inquiries
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports

Skills

Education and Experience:
• high school diploma or equivalent
• proficient in relevant computer applications
• required language proficiency (Arabic & English)
• knowledge of customer service principles and practices
• knowledge of call center telephony and technology
• some experience in a call center or customer service environment
• good data entry and typing skills
• knowledge of administration and clerical processes

Key Competencies:
• verbal and written communication skills
• listening skills
• problem analysis and problem solving
• customer service orientation
• organizational skills
• attention to detail
• judgment
• adaptability
• team work
• stress tolerance
• resilience

Education

High school diploma or equivalent

Job Details

  • Job Location: Doha, Qatar
  • Company Industry: FMCG
  • Company Type: Employer (Private Sector)
  • Job Role: Customer Service
  • Employment Status: Full time
  • Employment Type: Employee
  • Monthly Salary Range: $500 - $1,000
  • Manages Others: No
  • Number of Vacancies: 1

Preferred Candidate

  • Career Level: Entry Level
  • Gender: Male
  • Nationality: Egypt; Morocco
  • Degree: High school or equivalent

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